Yolo Ex Pty Ltd (ACN 639 334 866) of L35, Tower 1 International Towers Sydney, 100 Barangaroo Avenue Sydney NSW 2000 (Yolo ex, we, us or our) understands that your privacy is paramount and is committed to protecting your privacy.  

This policy sets out how we handle personal information provided to us, or otherwise collected by us, offline or online, including when preparing to provide or providing our platforms to you, downloadable applications and mobile applications, and our websites and other online products and services (Services).

Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.  

We may collect personal information from you when you:  

- register to become a user of our Services;  
- visit, access or use our Services or any website;  
- participate in any event, activity or competition organised or run by us
- contact us by any method, such as through our Services or websites, on social media, by telephone, email, post, facsimile or in person,

or otherwise as notified to you from time to time.  

The personal information you provide to us may vary depending on the nature of your interaction with us, but may for example include your name, date of birth, contact details, X (formerly Twitter) handle or username and any communications you send to us. There may be occasions when we collect information about you from a third party. In such instances, we will determine whether we would have been entitled to collect such information from you and to the extent we would not have been entitled to do so, we will destroy or de-identify such information as soon as reasonably practicable.

Where practicable, we will allow you to interact with us anonymously or using a pseudonym. For example, if you contact us with a general enquiry, we will not ask for your name unless we need it to adequately handle your enquiry. However, for most of our functions and activities we usually need your name and contact information.  

Our web servers may automatically collect information when you use our Services or visit our websites, including:  

- your IP address;  
- the browser you are using; the date and time of your visit;  
- the parts of our Services or websites you access during your visit;
- your actions on our websites; and the browser you are using.

In using our Services or websites, your personal information may be collected through the use of cookies. See our Cookie Policy for more information (available here: Yolo ex’s Cookie Policy)  

Sometimes our Services or websites may contain links to other websites. When you access a website other than our websites, we are not responsible for the privacy practices of that site. We recommend that you review the privacy policies of each website you visit.  

The personal information that we collect is generally used to provide the Services to you, and, if you use our websites, to track your usage, to evaluate performance of our websites, and to keep track of your account settings.  Information collected by us may also be used for the following purposes:

You may opt out of receiving marketing information by notifying us accordingly, or by using any unsubscribe facility we provide for that purpose.

We may disclose your personal information to other related entities within our corporate group for our own business purposes.  

We may disclose information to third party contractors, who help us conduct our business.  Where information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information beyond what is necessary to assist us.  

We may disclose your personal information to a third party referred to above that is located outside Australia, however due to circumstances which change from time to time it is not practicable for us to specify the countries in which such third parties are located.

We may also disclose your personal information as permitted or required by law.

We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless there is an exception to such disclosure which applies under relevant privacy legislation. If you require access to your personal information, please contact us as described in section 9 below. You may be required to put your request in writing for security reasons.

For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on our part.  

If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the APPs (unless it would be unreasonable to do so).

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.  If the personal information we hold about you is inaccurate, incomplete, irrelevant or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.  

We are committed to protecting your personal information. We take appropriate security measures to protect your personal information from misuse, interference or loss, and from unauthorised access, modification or disclosure. This includes the use of technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of your personal information.

We may modify or amend this Privacy Policy from time to time. We will display a notice on our website for a reasonable period, after any material revisions have been made. We will keep the current version of this Privacy Policy on our website.

If you have any queries or complaints with regards to our collection, use or management of your personal information, please contact us by sending us a message at our X (formerly Twitter) account at @Yolo_e_x. If you make a complaint, we will endeavour to respond to it as soon as possible. If you are dissatisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email at enquiries@oaic.gov.au.  This Privacy Policy was last updated on 16th August 2023.